FAQ

Frequently Asked Questions

How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. Please follow the instructions in the checkout cart and email.

How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to Shopify's secure payment gateway where you can enter your details safely.

What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms, or contact us to discuss any problems directly.

Refunds & Returns - For Returns please email us at drinks@qbrew.nz as we treat every enquiry different, depending on the situation.

How long will my order take to arrive? - Orders will arrive between 3-10 days depending on the delivery option you choose and the day you ordered (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday.) There is also a delay with covid, so our normal times may vary, which is why we have an average estimation above.

We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 7 working days before contacting us about your order. Rural packages usually take 1 extra day. To see our shipping rates and options please go here.

A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - If you are after something in particular, please contact us straight away by emailing us at drinks@qbrew.nz.

Do you Wholesale you Craft Beer? - We sure do. Please email us for more details at drinks@qbrew.nz

My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.